Contact Us


For any of your enquiries you can use the form below to request information or ask questions.
New customers can call us during office hours on 0844 871 0252* (*Calls cost 7p per minute plus your phone company's access charge), existing customers on 0333 355 0252 or email us at You can also Fax us on 0333 355 0251.


If you have a complaint about the sale of your policy or our website, please contact us on

We will do our best to resolve your complaint within 8 weeks of receipt of your initial complaint. If we are unable to resolve your complaint you may refer the matter with the Financial Ombudsman Service ( You will also be able to use the EC On-line Dispute Resolution (ODR) platform at who will notify the Financial Ombudsman Service on your behalf. Our full Complaints Procedure is available on request.

For all other complaints (including about Claims), please refer to the Complaints Procedure of your policy wording.

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